Reference

Your Rights and Our Rules at 8x8bet

Every account on 8x8bet operates under a defined set of legal terms — covering who can open an account, how your funds are handled across GCash, Maya, and InstaPay, and what rights you hold as a registered account holder.

Account Eligibility RulesGCash, Maya & InstaPay Payment TermsUser Data RightsDispute Resolution ProcessPhilippines-Applicable Conditions
8x8bet Your Rights and Our Rules at 8x8bet
HOW WE HANDLE THIS

Data, Security and Account Integrity at 8x8bet

Our legal obligations extend beyond printed terms — they shape how we store your data, secure your account, and handle requests to access or delete personal records. Players in Manila and Quezon City access the same account protections as any registered holder on the platform, with consistent processes applied regardless of which local payment rail you use.

Data Retention

We retain your account data for the period required by applicable law. Once that period expires and your account is closed, personal records are deleted from active systems on a defined schedule.

Account Security

Your account is protected by OTP verification on every login from an unrecognised device. SSL encryption covers all data exchanged between your mobile browser and our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update, correct, or request deletion of your personal data, contact us via live chat or email with your registered account details. We verify your identity before actioning any change.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a dispute over a transaction processed through GCash, Maya, or InstaPay, or a request to close or amend your account, our support team handles these directly. You can reach us through live chat, by email, or through your account's help section — each channel is staffed to handle legal and account-specific queries, not just general platform questions.

Team online

Live Chat

Reach our support team instantly through the live chat widget on any page. Use this for urgent account queries, payment disputes, or to request your account terms in writing.

Email Support

Send detailed legal queries, data access requests, or formal account complaints to our support email. We aim to respond with a substantive reply within a clear timeframe.

Account Help Centre

Log in, go to your account settings, and open the Help section to raise a formal dispute, request transaction records, or flag a terms-related concern directly on file.

Common Legal Questions from Account Holders

These are the questions we get most often about our terms, your data rights, and how legal conditions apply to accounts using GCash, Maya, and InstaPay. If your question is not covered here, live chat is the fastest way to get a specific answer.

Eligibility depends on local law. You must meet the minimum age set by Philippine regulations and access the platform from a jurisdiction where such services are permitted under applicable law.

A name mismatch pauses your withdrawal. Contact live chat with your account ID and a screenshot of your GCash-registered name so we can verify and release the transaction.

Yes. Send a data access request via email or live chat using your registered account details. We verify your identity first, then provide a record of the personal data we hold on file.

Open the Help section in your account settings and submit a formal complaint there, or email us with full transaction details. We log every dispute and follow a structured review process.

We keep records for the period required by applicable Philippine law. After that retention period ends, personal data is removed from active systems according to our deletion schedule.

Yes. Any material update to our terms is sent to your registered email address. Changes take effect after a reasonable notice period, giving you time to review before they apply.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.